Refund Policy

Returns

If you are not satisfied with your order, I’ll be happy to accept a return: 

  • Contact me within 14 days of delivery

  • Ship items back within 30 days of delivery

 

To start a return, please let me know about your decision by contacting me within 14 calendar days from the moment that you receive the goods. I will then provide you with the information on how and where to send your package. Items sent back to me without first requesting a return will not be accepted.

 

Please make sure to save the original packaging in case you would like to send the goods back.

  

Damages and Issues

Please inspect your order upon reception and contact me immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

 

Certain types of items cannot be returned, like custom items and sale items or gift cards / coupon code items. Please get in touch if you have questions or concerns about your specific item.

Refunds

I will notify you once I’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Kindly note that all returning costs (shipping fees) are the buyer's responsibility. I will, however, reimburse the original delivery cost, excluding any customs fees. 

 

If a product is not returned in its original condition, the buyer is responsible for any loss in value. 

 

 

Cancellation

Cancellation with a full refund is possible until your order has been shipped. (If you want to cancel your order please contact me asap)